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Hassle-Free Replacement Warranty –
50 United States and District
of Columbia
We’re so confident the quality of our
products meets the exacting standards
of KitchenAid that, if your Stand Mixer
should fail within the first year of
ownership, KitchenAid will arrange
to deliver an identical or comparable
replacement to your door free of charge
and arrange to have your original Stand
Mixer returned to us. Your replacement
unit will also be covered by our one year
limited warranty. Please follow these
instructions to receive this quality service.
If your KitchenAid
Stand Mixer should
fail within the first year of ownership,
simply call our toll-free Customer
Satisfaction Center at
1-800-541-6390 Monday through
Friday, 8 a.m. to 8 p.m. (Eastern Time),
or Saturday, 10 a.m. to 5 p.m. Give
the consultant your complete shipping
address. (No P.O. Box numbers, please.)
When you receive your replacement
Stand Mixer, use the carton and packing
materials to pack up your original Stand
Mixer. In the carton, include your name
and address on a sheet of paper along
with a copy of the proof of purchase
(register receipt, credit card slip, etc.).
How to Arrange for Warranty
Service in Puerto Rico
Your KitchenAid
Stand Mixer is
covered by a one-year limited warranty
from the date of purchase. KitchenAid
will pay for replacement parts and
labor costs to correct defects in
materials and workmanship. Service
must be provided by an Authorized
KitchenAid Service Center.
Take the Stand Mixer or ship prepaid
and insured to an Authorized KitchenAid
Service Center. Your repaired Stand Mixer
will be returned prepaid and insured.
If you are unable to obtain satisfactory
service in this manner, call toll-free
1-800-541-6390 to learn the location of a
Service Center near you.
How to Arrange for Service after the
Warranty Expires – All Locations
Before calling for service, please review the
Troubleshooting section on page 15.
For service information in the 50
United States, District of Columbia,
and Puerto Rico,
call toll-free 1-800-541-6390.
Or write to:
Customer Satisfaction Center
KitchenAid Portable Appliances
P.O. Box 218
St. Joseph, MI 49085-0218
Or contact an authorized Services Center
near you.